COVID-19 PREVENTION MEASURES
For the safety of our guests, Hospital del Temple Casa rural, a "rural house" with charm and quality services, rural has carried out preventive and security measures, so that the client feels at home enjoying an authentic vacation. , which are specified in this document and which are communicated to customers at the time of booking confirmation.
1.- PREVENTION MEASURES: RECEPTION AND WELCOME SERVICE
In order to speed up the moment of reception, the client must send us completed by each of the people object of the reservation, before their arrival, the attached document: REGISTRATION PROTOCOL FOR GUESTS (PRL2).
When you arrive at our rural house, the person who will receive you will comply at all times with the security measures and will receive you with a mask, not accessing the accommodation with the guests and keeping the safety distance on the street.
I will give you the keys, in a container with disinfectant, so that you can take them yourself. (When you finish your stay, when you leave the house, you must close the door and put the keys in the mailbox located at number 58, after which we will disinfect them).
In our rural house you will find posters with implemented preventive measures and action guidelines with our clients, information on emergency telephones, health centers and nearby hospitals.
Use the disinfectant gels that you will find next to the access door to our rural house as soon as you enter. Customers will receive a kit consisting of: mask, gloves and a bottle of hydroalcoholic gel for personal use. A necessary kit since in all of our town the use of a mask and gloves will be mandatory.
We want all our clients to be safe in our rural house, for which we will be grateful if you comply with the security measures that appear in our Contingency Plan, and provide our manager Raquel Coscolla - tel 652987800- any necessary information on preventive and hygienic measures for proper use. of our facilities.
Likewise, if during your stay you suffer any deterioration of the installation or breakdown, which requires an external provider, this will be informed of the applicable preventive measures established (safety distance, use of epis and mandatory mask as well as the completion of the document OF INFORMATION REQUEST PROTOCOL FOR EXTERNAL SUPPLIERS
Our house is for full rent, so you will not have contact with other guests, but you must keep the safety distance for prevention with the inhabitants of our town and wear a mask on the street.
We have also updated our cancellation policy:
We know that things are pretty uncertain right now, and we are here to help. Reservations made after March 10 and arriving through August are 100% refundable. Just send us an email and we will take care of everything. If you made the reservation through a third party website, please check its cancellation policy. For stays after August 31, 2020, our standard cancellation policy applies. Some rates may have other cancellation conditions, you will see them in the rate policy when you make the reservation and you will also find them in the first section of your reservation confirmation.
Payment in our rural house will be made by card or transfer prior to the arrival of our guests (30% at the time of booking and 70% before the delivery of keys) For your safety, our POS is disinfected after each use, following Health instructions.
2.- PREVENTION MEASURES IN ACCOMMODATION
We have removed from our rural house all the information related to our destination on paper (brochures, magazines ...) and you will find this information on our website www.hospitaldeltemplecasarural.com
Our decoration following sanitary guidelines has been minimized, we have removed the cushions and reserve pillows from the rooms, as well as the blankets from the wardrobes, so we have placed four-season duvet covers on the beds. However, if it is cold, you can request blankets that we will gladly deliver to you (these have been vacuum packed after washing)
We have removed the wastebaskets from the rooms and you will only find them in the bathrooms (they consist of a lid, bag and pedal control). You also have spare bags in the bathroom closet in case you want to change them. Our bedding is washed at 60 degrees and dried in the steam dryer, in the warehouse located on the ground floor of the same rural house.
Please do not touch the bedding when you leave the house, our cleaning staff provided with epis will proceed to transfer it to the laundry room and, later